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ISBN: 9781292176178
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Operations and Process Management: Principles and Practice for Strategic Impact, 5e (e-Book VS 12m)

By Nigel Slack, Alistair Brandon-Jones


Written by best-selling authors in their field, the fifth edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations.


Approaching the subject from a managerial perspective, this innovative text provides clear and concise coverage of the nature, principles, and practice of operations and process management.


Guide to case studies xv

Preface xvii

About the authors xxi

Acknowledgements xxiii

1 Operations and processes 1

2 Operations and strategic impact 39

3 Product and service innovation 81

4 Operations scope and structure 117

5 Process design 1– Positioning 161

6 Process design 2– analysis 191

7 Supply chain management 237

8 Capacity management 273

9 Inventory management 309

10 Resource planning and control 343

11 Lean synchronisation 385

12 Improvement 419

13 Quality management 459

14 Risk and resilience 499

15 Project management 531

Index 567